Terms and Conditions

By placing an order on our website, you agree to the following terms and conditions related to the purchase and delivery of our products.

1. Delivery Policy

• Delivery Time: Orders will be processed and delivered within 3 to 4 business days.
• Shipping Delays: While we strive to meet our delivery timelines, delays due to unforeseen circumstances (e.g., weather, courier delays, holidays) may occur. We appreciate your understanding in such cases.

2. Refund Policy

• Refund Window: Customers are eligible to request a refund within 15 days of receiving the product.
• Conditions for Refund:
  • Product must be unused and in its original packaging.
  • Refunds will not be processed for opened or consumed products.
  • You must provide proof of purchase (order number or receipt).

3. Warranty Policy

• Warranty Duration: A 7-day warranty is provided from the date of delivery.
• Warranty Conditions:
  • Warranty applies only if the product is unopened and in its original condition.
  • The product must show no signs of damage.
  • Claims must be supported with photos and a detailed description of the issue.
  • The warranty does not cover damage caused by mishandling, storage issues, or tampering after delivery.

4. General Terms

• We reserve the right to modify these Terms and Conditions at any time without prior notice.
• By purchasing from our website, you confirm that you have read, understood, and agreed to these terms.

If you have any questions, please contact our customer service team at  melonsuppo@gmail.com